Request Form - Account Banned

You received the message: Unable to sell credits to this IP address.

Why did I get this message? Your IMVU account has been flagged for possible suspicious or fraudulent activity.

There are multiple reasons why your account was flagged.
Possible reasons may be:
  • buying more than your daily/weekly limit
  • unusual buying activity
  • you made multiple purchases within a short period of time
  • you made multiple purchases daily
  • you purchased for multiple avatar accounts
  • you are under the age of 18
  • the account you are buying for is under the age of 18
  • the IMVU account does not match the billing information of the account holder
  • your homepage is set up to private and/or your about me section is hidden


It may be necessary to wait a period of 30 days before you can have your buying privileges restored again.

The form below is for accounts that were disabled to buy credits and would like their accounts enabled again. It may be necessary to provide proof if the billing address of the account holder does not match the IMVU account holder.

NOTE: By submitting this form we will review the account again. However, filling out the form does not guarantee that we will reinstate your account.

To request to have your account enabled again fill out the form below:

Avatar Name: